Consistency means quality. When we design cleaning processes to ensure this consistency, we create benchmarks to assess our performance. Our janitorial staff is not only trained to our cleaning standards and the standards of our clients, but we create custom manuals for each of our clients’ buildings or facilities. We do this to maintain consistency, whether that be for a new Team Member or for someone that might be backfilling for a Team Member that is out sick or on vacation.
Consistency also comes from the tenure of our janitorial team, floor technicians, supervisors and Account Managers. We spend more time upfront with our hiring, screening, and onboarding process to achieve less turnover than the rest of the industry. We don’t subcontract our services because – subcontracting can’t provide the consistency we measure ourselves by.
Change is always a consideration when it is time to put the janitorial contract out for bid. Sometimes it’s just easier to keep things as they are. However, when we put out the RFP for janitorial services, and 4M provided their response, along with a complete and detailed proposal, a clear and concise Transition Plan was provided. Not only did they submit a very attractive proposal, but the transition went flawlessly. Careful planning and execution on their part made the ‘fear of change’ non-existent. They literally delivered what they promised on everything. It made our decision to change a viable and valuable decision.- 700,000 square foot Pharmaceutical Clean Room Manufacturing Facilities